Refund Policy

Effective Date: July 20, 2026

Thank you for choosing The Reliable RV for your mobile RV repair and maintenance needs. We are committed to providing quality workmanship and excellent customer service. This Refund Policy explains when refunds may or may not be available.

Service Call Fees

All diagnostic fees, service call fees, travel fees, after-hours fees, and minimum service charges are non-refundable once a technician has been dispatched or has arrived at the service location.

Customers who need to cancel or reschedule an appointment must provide at least 48 hours’ advance notice. If an appointment is canceled with less than 48 hours’ notice, or if the customer is unavailable at the scheduled appointment time (a “no-show”), the applicable service call fee will be charged to compensate for the reserved appointment time, travel planning, and scheduling costs.

The Reliable RV reserves the right to waive this fee at its sole discretion in the event of emergencies or other extenuating circumstances.

Diagnostic Services

Diagnosis requires time, expertise, and specialized equipment. Diagnostic charges are for the inspection and evaluation of your RV and are non-refundable, regardless of whether you choose to proceed with repairs.

Labor Charges

Labor charges are earned as work is completed and are generally non-refundable. If you believe a repair was not performed correctly, please contact us promptly so we have the opportunity to inspect and, if appropriate, correct the issue.

Parts

Special-order, custom, electrical, electronic, and installed parts are not eligible for return or refund unless required by applicable law or the part is defective under the manufacturer’s warranty.

Unused, uninstalled stock parts may be eligible for return only if:

• They are returned in new, resalable condition.

• The supplier accepts the return.

• Any supplier restocking fees and shipping charges will be deducted from the refund.

Customer-Supplied Parts

We do not provide refunds or warranties for customer-supplied parts. We are not responsible for failures, defects, incompatibility, or manufacturer issues related to parts provided by the customer.

Deposits

Deposits for special-order parts or scheduled work may be non-refundable once parts have been ordered or expenses have been incurred on your behalf.

Warranty Repairs

If a repair performed by The Reliable RV fails due to our workmanship during the applicable warranty period, we will inspect the repair and, if covered, repair the workmanship issue at no additional labor charge. This remedy is provided in place of a refund unless otherwise required by law.

Manufacturer warranties on parts are handled through the respective manufacturer or supplier and are subject to their warranty terms.

Refund Requests

Any request for a refund must be submitted within 14 days of the completed service. We may request photographs, documentation, or an opportunity to inspect the RV before determining whether a refund, repair, or other resolution is appropriate.

Approved refunds will be issued using the original payment method unless otherwise agreed.

Customer Responsibility

Customers are responsible for providing accurate information regarding their RV and repair concerns, ensuring safe access to the RV, and disclosing any existing damage or modifications that may affect repairs.

Limitation

The Reliable RV is not responsible for delays or additional costs caused by hidden damage, manufacturer defects, unavailable parts, prior repairs performed by others, or circumstances beyond our reasonable control.

Nothing in this policy limits any rights or remedies you may have under applicable California or federal law.

Contact Us

If you have questions regarding this Refund Policy or wish to request a review of a completed service, please contact us using the information provided on our website.